Refund policy

We are committed to having every customer 100% satisfied with our products and service.

All returns or exchanges must be reviewed and approved by Real Iconicwear Customer Service by contacting us at service@realiconicwear.com  If there is a problem with your order, contact us within 7 days of receiving your order.  

 

What's the Return Policy?
If there’s something wrong with your order, please let us know by contacting us at service@realiconicwear.com.  We accept exchange if you have a problem with fit, quality, or receive damaged items.  Please choose items and sizes carefully.

Do you offer refunds?
Refunds and exchanges are offered for in various situations.  We have a 100% satisfaction guarantee and provide refunds when necessary.  We do ask that you allow us the opportunity to resolve any problem with your order or products by contacting us with your concern.  If we cannot resolve the trouble, you will receive a 100% refund.  Depending on circumstance, you may be responsible for return shipping costs. 

1. If you receive the wrong items or damaged items, or poor item quality, exchanges are completed at Real Iconicwear's expense including all shipping and handling fees. 
2. If you have problems with fit, our service team will work with you to review options.  If we cannot confidently exchange the product for a better fitting garment, a return and can be authorized for refund, with return shipping costs being the responsibility of the customer. 
3. If you are simply unhappy with your purchase, please allow us the opportunity to make you happy.  If not possible, we accept returns for full refund, with return shipping costs being the responsibility of the customer. 

If any of the conditions above apply, please contact us at service@realiconicwear.com .  Please prepare any possible photos you can supply to demonstrate the concern.

Customer Satisfaction is our top priority.

 

Our products are produced on-demand and handmade in the United States for your specific order.

This helps us to help the planet, by avoiding unnecessary energy consumption, use of materials, and generated waste.  We do our best to minimize the need for exchanges or returns to maintain our on-demand production principles, which support our goals for a sustainable environment.

We do not re-sell returned / exchanged products.  Please order carefully and contact us immediately if you have any concern with the items you receive.    

We strive to deliver perfectly every time.  Order processing mistakes and damages during delivery are rare.

We have included answers to the most frequently asked questions regarding returns, refunds and exchanges below.

Can I exchange an item for a different size/color?

Many of our items are designed with a single color or patterned color option.  This minimizes most concerns related to wrong-color order mistakes.   

Our items are considered by most to be "True To Size".  For example, if you wear size medium leggings from another manufacturer, our size medium should also fit you. 

We understand that everyone is different, and specific cuts of clothing are sometimes challenging to size correctly.  If you have problems with fit, please contact us to review the situation.  If we cannot recommend a better fitting replacement size or alternate item, a return can be authorized.   If our size charts are not clear, feel free to Contact Us for assistance and we will be happy to help as quickly as possible.

At this time, we do not offer open, unlimited "no questions asked" exchanges.  Exchanges or returns must be handled by contacting service@realiconicwear.com by email or through our Contact form on this website.

What if I receive an incorrect item with my order?

Though rare, it's possible that an item you ordered was was labelled incorrectly.  If that’s the case, please let us know at service@realiconicwear.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one at our expense, or issue a refund/return authorization.

If you receive the wrong item(s) with your order please contact us immediately.  Include photos of the items as they were received as well as your order number. We will work with you directly to solve the problem as quickly as possible. 

Damages and issues
Please inspect your order as soon as it is received and contact us immediately if the item is defective, damaged or if you receive the wrong item.  We will evaluate the issue and make it right in accordance with our policies.

If a return is necessary for allowable reasons noted above please note the following:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, order number or other proof of purchase.

To start a return, you can contact us at service@realiconicwear.com.   If a return is warranted, your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.

You can always contact us for any return question at service@realiconicwear.com

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on items if marked as FINAL SALE or gift cards.

Correct delivery of a product in the size chosen with your order does not openly qualify for return, exchange or refund.

Refunds
When a refund is required in accordance with our policies, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved . When approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.